Refund policy

Returns

You can return an item within 10 days of delivery.

To be eligible for a return, the item must be unused, unopened, and in its original packaging. For hygiene reasons, we can't accept returns of makeup or skincare that has been opened or used.

How to start a return

Contact us through our contact page with your order number before sending anything back. Our products ship from several different brands, so we'll tell you where to send your return. Items sent back without contacting us first may not be accepted.

Return shipping

The customer is responsible for return shipping costs. Original shipping charges are not refundable. We recommend using a trackable shipping service, since we can't refund items that don't reach us.

Damaged or incorrect items

If your order arrives damaged, defective, or isn't what you ordered, contact us within 10 days of delivery with your order number and a photo, and we'll make it right at no cost to you.

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear.

Exchanges

We don't offer direct exchanges. To get a different item, return the original and place a new order.