FAQ
What is your return policy?
You can return unused, unopened items in their original packaging within 10 days of delivery. For hygiene reasons, we can't accept opened or used makeup or skincare. The customer pays return shipping. Contact us before sending anything back so we can tell you where to send it. See our Refund Policy for details.
What if my order arrives damaged or wrong?
Contact us within 10 days of delivery with your order number and a photo, and we'll make it right at no cost to you.
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, PayPal, Apple Pay, Google Pay and Amazon Pay. Available options are shown at checkout.
How much is shipping?
Shipping costs are calculated at checkout based on your address and the items in your order.
How long does shipping take?
Each product page shows an estimated delivery window. Our products ship directly from the independent brands we work with, so an order with items from more than one brand may arrive in separate packages.
Do you ship internationally?
Yes, we ship to many countries. Available destinations and costs are shown at checkout. International orders may be subject to customs fees or import duties, which are the customer's responsibility.
Can I track my order?
Yes. When your order ships, you'll get an email with tracking information. Orders with items from more than one brand may have more than one tracking number.
Can I change or cancel my order?
Contact us as soon as possible through our contact page. Once an order has been processed or shipped, we may not be able to change or cancel it.